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FAQ

Placing an order
  • When you place an order, you should receive an email confirming receipt of your order. We then perform a standard pre-authorization check to make sure you have enough money on your card.
  • We accept your order only after payment has been approved and the payment card has been charged (and then a contract is concluded on the basis of these conditions).
  • All orders are subject to availability and confirmation of the order price. Don’t worry, if there is a problem with your order, we will contact you.
Delivery
  • Because of both the big size and weight of our products, we are using a special algorithm to offer you the most affordable delivery option. We can send most of the single products in packages but some of them will be sent using pallets.
  • The estimated delivery time is between 6 to 9 working days. 90% of our clients get their fencing delivered in 6 days and 99% by 9.
  • Plus the time of customs clearance (as our products are manufactured in and shipped from the EU). 
  • We advise you not to book your builder in until your items have arrived just in case.
  • We work to meet all delivery times but they are not guaranteed – e.g. because of postal / carrier delays, logistics, or bad weather. We will keep you updated as much as we can. We will not accept claims for late delivery of orders whatever the reason.
Returns and refunds – for business and for private customers

We are working hard to guarantee you the best quality of our products which at this moment basically defend themselves with our long-lasting tradition of manufacturing.

If you are a private customer purchasing an item by mistake or simply not requiring the items, please notify us by writing to our customer services department within the period of 12 hours starting on your order time. We will provide you with full refund.

As we ship our orders from the EU we won’t be able to return the shipment without custom clearance costs on our end. Hence, all non-canceled orders after 12 hours after order time will automatically fall under orders to be returned to us on your cost.

Note that in case of return, you will need to organize and pay for the return of the goods you’ve bought from us. We will return the money excluding the equivalent of the incurred cost of the transport as soon as our goods get back to us. Consumers wishing to return an order must contact our customer services department in writing within 14 calendar days.

Your information – GDPR, Cookies and privacy policy

To read about GDPR, cookies, privacy policy and how we use your data please navigate to this page.

Complaints or need to speak to us?

Occasionally things do go wrong and you may want to get in touch with us. If that happens, please contact our customer care, who will work with you to resolve any issues you’re having with our services. We will respond at latest on the next working day.

Legal

We have the right to amend, remove or vary our services and/or any part of the Website (including our Terms&Conditions) at any time.

These terms and our dealings with you are subject to Polish law and the exclusive jurisdiction of the Polish courts.

Is it worth using a fence mesh?

Mesh fencing is definitely a more economical option than wooden fencing, panel fencing, gabion fencing, steel fencing, or concrete fencing. In addition, you can make them yourself and save on labor. The fencing mesh may not look very attractive, but it is a practical solution, therefore the mesh is worth considering.

What is the use of fencing nets?

Coated or galvanized mesh fencing is one of the most commonly used fencing materials. Such a mesh can be successfully used for fencing a construction site, property or in public institutions, etc.

How to prepare the area for the installation of the mesh?

The main task before installing the fence is: clearing the area of ​​disturbing bushes, stones, dirt and marking the border of the fences. Fencing your property with a net is not a difficult task, because you can install the net yourself.

What are the advantages of the fence mesh?

Among the main advantages are: aesthetic appearance, ease of installation, high strength. The mesh is also affordable.